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TERMS AND CONDITIONS

PRIVATE 1:1 LESSONS

Tina Aurora Pilates Studio, Home Visits and Online bookings


• All new clients must fill in the Health Questionnaire prior to the first session and declare any injuries

• Private lessons have a strict 24-hour cancellation policy

• Late cancellations and no-shows will be charged the full price of the session

• Sessions can be booked as a single, 5-pack, or 10-pack. All sessions must be prepaid prior to your session

• If the client cancels outside the cancellation window, they’ll receive a refund / won't be charged for the session

• If the instructor has to cancel the class in the 24-hour period, the client will not be charged 


ONLINE GROUP CLASSES


• All group classes have a strict 12-hour cancellation policy
• If the client cancels outside the cancellation window they’ll receive a refund / won't be charged for the session
• If the instructor has to cancel the class, the purchaser will receive a refund
• No-shows will be charged as if attended
• Please download Zoom on your laptop or phone for the session
• The Zoom link will be emailed to you before the session (please do check your junk folder)
• Do not share the Zoom link with anyone else 

• Please keep your video on and your sound muted 


You will not be admitted to the class if you are more than 10 minutes late and no refunds will be given. If you can’t attend an online class you may ask for a recording in advance


WAIVER:


Please read the following terms carefully. By participating in any class/session provided by Tina Aurora Pilates (the Instructor) you consent to and agree to release the Instructor from liability according to, these terms. Unless the Instructor notifies you otherwise, this waiver and release will apply to all classes undertaken by you with the Instructor. You acknowledge that:


• you are over 18 years of age;
• you understand that the classes are a form of physical activity and that there are inherent risks in undertaking any form of physical exercise;
• you have disclosed, or will disclose to the Instructor prior to the class any pre-existing conditions that may place you at a higher risk of injury or inhibit your ability to participate in a class, this includes, but is not limited to:
o injuries, pain, or recent surgery;
o pregnancy or if you have recently given birth; or
o respiratory or heart conditions or high blood pressure.
• you will notify the Instructor if you experience any pain throughout the class and will immediately stop participating in the class if requested by the Instructor to do so;
• based on the information you provide, the Instructor may decide not to allow you to participate in a class, or may require you to provide a medical certificate affirming that you are able to participate in a class before allowing you to join, in the Instructor’s sole discretion;
• recommendations or instruction provided by the Instructor may not be tailored for your particular skill or ability level and it is your responsibility to assess whether you are able or want to participate in all or part of a class;
• you are solely responsible for ensuring that your physical environment is suitable for your participation in any class.
• classes may be recorded for by the Instructor for quality control, as well as promotional purposes. If you do not consent to the Instructor using video or still images taken during the class for promotional purposes, please notify the Instructor in writing.


To the extent permitted at law, you release and hold the Instructor (and where applicable its, directors, employees and representatives) harmless from any liability, cost, expense, damages or claims (including claims of negligence) arising from or which may be suffered or incurred in connection with your participation in any classes provided by the Instructor.

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